This page explains how to access care at Chesapeake Health Care, including how to schedule appointments, communicate with your care team, request prescription refills, and understand patient access policies.
Chesapeake Health Care is a Federally Qualified Health Center (FQHC) serving Maryland’s Lower Eastern Shore, including Wicomico, Worcester, and Somerset counties. Our goal is to make high-quality health care accessible, clear, and easy to navigate for all patients.
Scheduling an Appointment
How do I schedule an appointment at Chesapeake Health Care?
Appointments are scheduled by phone.
Patients should call their preferred Chesapeake Health Care location to request an appointment. Online appointment scheduling is not available.
Calling allows our staff to:
- Identify the most appropriate provider or service
- Review insurance or payment options
- Determine appointment urgency
- Coordinate care across services when needed
New Patient Appointments
How do new patients schedule their first visit?
New patients must schedule their first appointment by phone. During the call, our staff will explain what to bring, discuss eligibility and insurance options, and help determine the appropriate type of visit.
Additional information for new patients may be found on the New Patient Information page.
Patient Portal Access
What is the Patient Portal?
The secure Patient Portal allows established patients to access certain health information and communicate with their care team online.
What can I do in the Patient Portal?
- Request prescription refills
- Send non-urgent messages to your provider or care team
- View portions of your health record
- Review visit summaries when available
Important: The Patient Portal is the only method for requesting prescription refills or sending non-urgent messages to your provider.
Prescription Refills
How do I request a prescription refill?
Prescription refill requests must be submitted through the secure Patient Portal.
Refill requests are not accepted by email or social media. For urgent medication concerns, patients should call their pharmacy or care location.
Communication With Your Care Team
How can I contact my provider?
Non-urgent communication with your provider should be completed through the Patient Portal.
For urgent or time-sensitive medical concerns, patients should call their Chesapeake Health Care location directly. In a medical emergency, call 911.
Telemedicine Appointments
What is telemedicine?
Telemedicine allows certain appointments to be conducted by phone or secure video when clinically appropriate.
Telemedicine may be available for:
- Behavioral Health visits
- Follow-up appointments
- Medication management
Availability depends on the service and provider. Telemedicine appointments are scheduled by phone, just like in-person visits.
Insurance, Payment, and Access to Care
Do I need insurance to be seen at Chesapeake Health Care?
No. Chesapeake Health Care provides services regardless of insurance status.
Patients may qualify for a sliding fee discount based on household income and family size. Our staff can explain payment options during appointment scheduling.
Appointment Preparation
What should I bring to my appointment?
Patients are encouraged to bring:
- Insurance card, if applicable
- A list of current medications
- Any relevant medical records or referral information
Our Commitment to Patient Access
Chesapeake Health Care is committed to improving access to health care for individuals and families throughout Maryland’s Lower Eastern Shore. We strive to provide clear information, coordinated care, and respectful service to every patient.If you have questions about appointments or patient access, please call your nearest Chesapeake Health Care location.
This information reflects current Chesapeake Health Care appointment and patient access policies.