Job Openings – Support Staff

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Dental Administrative Coordinator – Princess Anne, MD

Position Description

With oversight and direction from the Dental Operations Manager, The Dental Administrative Coordinator will be the main resource for the front office staff. This position will continually assist, train, and guide the dental administrative staff. Candidate must be able to positively impact patients, coworkers, referring offices and the practice. The goal for the administrative coordinator is to uphold Chesapeake Healthcare’s mission to serve our patients on every level, including the ability to enhance patient satisfaction and increase office efficiency.

This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Works collaboratively with the Dental Operations manager providing support direction to administrative staff.
  • Informs and assists in implementation of intradepartmental policy and procedure changes.
  • Monitor phone activities
  • Assist all dental receptionists with insurance verification education.
  • Assigns administrative staff daily, while maintaining an open line of communication with Dental Operations Manager
  • Assist with daily schedule preparations such as slide out of pocket expense, ledger balances, required documentation for services to be rendered
  • Assists in maintaining New Innovations software for the program, including block schedules with program director.
  • Assists management in identifying underlying barriers to care for our patent population.
  • Be available to patients, staff, internal offices, and outside vendors to answer any questions pertaining to dental care, treatment, and payment options. Works with program management to improve client workflow
  • Works with the front desk staff to verify that the day end review is done completely
  • Participate in meetings and trainings as required
  • Assists with interviews, orientation, and training of new administrative employees.
  • Coordinates scheduling and coverage for dental administrative staff

Qualifications

Education

  • High School Diploma

 Experience

  • Must be able to speak, read, and write English
  • Demonstrated “skilled” business office experience
  • High Level of Communication and Customer Service skills
  • 1-2 years dental experience
Apply Now

Dental Assistant – Princess Anne, MD

The Dental Assistant is a member of the dental health services team and performs duties and related support according to established policies and protocols of CHC dental department. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Prepares dental materials correctly, as needed, and in an amount sufficient to meet the needs of the procedure without excessive waste of materials
  • Prepares operatories, disinfect rooms, monitors equipment and supplies, and maintains film developing and processing equipment; including replenishing fluid levels, cleanliness, etc.
  • Assures that all instruments, charts, and radiographs are available prior to patient’s arrival.
  • Ensures chart information is accurate and complete and follows with the appropriate personnel.
  • Tracks lab cases according to established procedures.
  • Performs assigned housekeeping tasks and housekeeping documentation.

Qualifications

Education

  • High school diploma or equivalent
  • Radiology certified preferred

Experience

  • High level of communication and customer service skills
  • 1 – 2 years’ work experience preferred
Apply Now

Dental Receptionist – Princess Anne

Position Summary

The Dental Receptionist is the first point of contact for all patients utilizing our facilities for dental care.  They manage the timely and accurate collection of patient information, and function as a resource to all patients/clients.  This position reports to the Dental Manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Performs various clerical duties in department.
  • Accurately enters information ensuring financial processing.
  • Answers patient inquiries about their account information, insurance filing, co-pays, etc. or directs callers to appropriate department.  Collects patient co-pays.
  • Schedules visits, tests and procedures as directed.  Prepares requisitions for testing.  Obtains pre-certification authorization.
  • Utilizes computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
  • Communicates verbally and/or by writing with staff members, patients and their families.
  • Ensures all paperwork required for the registration process is prepared accurately and timely.
  • Maintains accurate, thorough filing/scanning of all paperwork. Prepares and maintains medical records as well as all intake/ patient information.
  • Participates in meetings and training as required.
  • Performs all other duties as assigned.

 

Qualifications

Education

  • High School diploma or equivalent.
  • Must be able to speak read, write and understand English.

Experience

  • Customer service experience
  • Telephone experience (preferred scheduling experience)
  • Administrative/office experience
  • 1-2 years’ work experience preferred
  • High level of communication and customer services skills
Apply Now

Hispanic and Haitian Creole Interpreters

Interpreters – Hispanic and Haitian Creole (All locations)

The Interpreter provides medical translation services to non-English speakers. They help patients comminute with medical staff, doctors, and nurses. They ensure the complete understanding of medical information between, doctors, nurses, medical staff, Hispanic, Haitian, and Migrant patients. They translate a wide range of medical information that includes medical conditions, treatment options, follow-up appointment details, etc. The Interpreter works as part of the clinical team and is responsible for accurate interpretation services for patients and staff.  This position reports to the Clinical Manager of their site. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Accurately interprets for non-English speaking Hispanic and Haitian patients and their family members in all aspects of their visit, with providers, nursing staff, and support staff.
  • Accurately translates any written communications from English into Spanish or Creole and assists patients in properly completing necessary paperwork.
  • Works closely with providers to contact patients on their behalf, due to language barrier, to insure understanding of provider’s orders, prescriptions, appointment, lab work, referrals, etc.

 Qualifications

Education

            High school diploma or GED

Experience

  • 1 to 2 years’ experience of interpreting in the medical field preferred
  • Competency Tested in medical translation
Apply Now

Medical Assistant – Salisbury MD

The Medical Assistant/CNA/GNA works as part of the clinical provider team, functions within established CHC clinical protocols, and assists patient care team in the provision of health services. Within the scope of Maryland Nurse Practice Act, the CNA/GNA may be assigned specific responsibility for certain direct patient services.  This position reports to the Clinical Manager of the site. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Prepares patient’s chart prior to clinical exam.
  • Have a working knowledge of PCMH process and goals.
  • Participate in daily huddle with PCMH care team staff to determine patients who are at high risk and/or are in need of PCMH care management.
  • Prepares patient for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, temperature, height, weight etc.).
  • Assists provider with clinical visit.
  • Follows through with post-visit duties.
  • Backup the medical receptionist positions and provide relief and support to medical receptionist functions as requested and as designated.
  • Assists with office duties as assigned.
  • Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs

Qualifications

Education

  • High School diploma or equivalent.

Experience

  • Significant knowledge of medical practices and procedures in a primary care environment.
  • Demonstrated success and experience with direct patient services such as vitals and point of care testing.
  • Preferred experience working with an Electronic Medical Records System (EMR)
  • Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.
Apply Now

Medical Assistant for OB/GYN – Salisbury

The Medical Assistant/CNA/GNA works as part of the clinical provider team, functions within established CHC clinical protocols, and assists patient care team in the provision of health services. Within the scope of Maryland Nurse Practice Act, the CNA/GNA may be assigned specific responsibility for certain direct patient services.  This position reports to the Clinical Manager of the site. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Prepares patient’s chart prior to clinical exam.
  • Have a working knowledge of PCMH process and goals.
  • Participate in daily huddle with PCMH care team staff to determine patients who are at high risk and/or are in need of PCMH care management.
  • Prepares patient for clinical exam/visit, including the collection of typical patient vital metrics (blood pressure, temperature, height, weight etc.).
  • Assists provider with clinical visit.
  • Follows through with post-visit duties.
  • Backup the medical receptionist positions and provide relief and support to medical receptionist functions as requested and as designated.
  • Assists with office duties as assigned.
  • Provides service in a manner that is appropriate for the patient’s age; demonstrates knowledge and skills necessary to meet the patient’s physical, psychosocial, educational, and safety needs

Qualifications

Education

  • High School diploma or equivalent.

.

Experience

  • Significant knowledge of medical practices and procedures in a primary care environment.
  • Demonstrated success and experience with direct patient services such as vitals and point of care testing.
  • Preferred experience working with an Electronic Medical Records System (EMR)
  • Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.
Apply Now

Medical Receptionist – Salisbury MD

The Medical Receptionist is the first point of contact for all patients utilizing our facilities for health care.  They manage the timely and accurate collection of patient information, and function as a resource to all patients/clients.  This position reports to the Clinical Manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Performs various clerical duties in department.
  • Verifies insurance status.
  • Accurately enters information ensuring financial processing.
  • Answers patient inquiries about their account information, insurance filing, co-pays, etc. or directs callers to appropriate department.  Collects patient co-pays.
  • Schedules visits, tests and procedures as directed.  Prepares requisitions for testing.  Obtains pre-certification authorization.
  • Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
  • Communicate verbally and/or by writing with staff members, patients and their families.
  • Participate in Patient Centered Medical Home care team as directed by team leader.
  • Ensure all paperwork required for the registration process is prepared accurately and timely.
  • Maintain accurate, thorough filing of all paperwork. Prepares and maintains medical records as well as all intake/ patient information.
  • Participates in meetings and training as required.

 

Qualifications

Education

  • High School diploma or equivalent.
  • Must be able to speak read, write and understand English.

Experience

  • Customer service experience
  • Telephone experience (preferred scheduling experience)
  • Administrative/office experience
  • 1-2 years’ work experience preferred
  • High level of communication and customer services skills
Apply Now

Nurse for Pediatrics (Pocomoke, Berlin & Salisbury)

This position will be traveling with our Pediatric Nurse Practitioner working 3 days per week in our school-based health center in Pocomoke, 1 day per week in our Berlin office, and 1 day per week in our Salisbury office.

The nurse will provide relevant nursing and support services in a pediatric primary care office.  They will participate in care team to develop and implement plan of care following Patient Centered Medical Home model. Will provide care for patients with acute, chronic, and/or terminal illnesses.  Within the scope of Maryland Nurse Practice Act, the Registered Nurse or Licensed Practical Nurse may be assigned specific responsibilities for certain direct patient services. Active participation with interdisciplinary teams, committees, program evaluations, research, and education. This position will report directly to the Clinical Manager. This position is a weekday  position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Provide direct care to patients as assigned and qualified to perform.
  • Assess, review, and develop nursing plans to ensure maximum patient outcomes.
  • Provide counsel, support, advice, and support to patients and their families.
  • Complete all patient charting and ensure all patient records are current and complete.
  • Participate in PCMH care team meetings to develop patient care plans and determine education and resource needs of patients.
  • Provide patient and/or family education regarding medications, self-management, interventions, goals, and other topics as determined by care team.
  • Attend meetings, patient conferences, planning sessions, related to quality assurance, patient care, and other related topics within the clinic.
  • Attend seminars and maintain all licensure requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with standards and to identify opportunities to improve patient outcomes.

Qualifications

Education

  • Graduation from an accredited nursing program
  • Current, relevant state licensure as a Registered Nurse or Licensed Practical Nurse.

 

Experience

  • Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.
  • Demonstrated success in managing difficult patient/customer situations.
  • Significant knowledge of medical practices and procedures within a primary care environment.
  • Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
  • Demonstrated success and familiarity with tools, technology, and systems typical found within most progressive health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
  • Familiarity with Patient Centered Medical Home model’s purpose and goals.
  • Acknowledge patients’ rights by maintaining HIPAA guidelines at all times.
  • Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.
Apply Now

Pharmacy Technician – Salisbury MD

The Pharmacy Technician fills prescribed medication for patients by selecting the proper medication, counting the tablets, labeling the bottles.  Technicians set up and maintain patient profiles, call insurance companies, stock shelves and take inventory of prescription and over the counter medications. This position is a 40 hour per week position. Shifts range from 7:30am to 6:00pm Monday through Friday. An occasional Saturday of 9:00am to 4:00pm will be required.

Essential Job Functions of this position include but not limited to:

  • Verifies and prepares prescriptions by mixing and counting the medication for approval by pharmacist before dispensing to patients.
  • Performs other duties such as cashier, answers telephone, files paperwork daily, checks inventory and stocks medication, updates patient information in the computer system, and keeps the pharmacy in a neat and organized manner.
  • Demonstrates a proactive approach in communicating with patients on their requests and needs, while preventing unnecessary trips to pharmacy by the patient.
  • Communicates with patients and co-workers in a polite and professional manner regardless of the situation.

Qualifications

Education

  • High School Diploma or Equivalent or 15+ years of Pharmacy Tech experience
  • Maryland Board of Pharmacy Technician Certificate

Experience

  • Minimal work experience
Apply Now

Psychiatric Rehabilitation Worker (PRP) Salisbury and Berlin

The Psychiatric Rehabilitation Program Worker will assist professionals from a wide variety of fields, such as social work, psychology, or rehabilitation, to provide client services, as well as support for families in hopes to improve the social and psychological functioning of clients and their families. The Psychiatric Rehabilitation Program Worker is ultimately maximizing the client and family well-being and overall functioning. This position will report to the Psychiatric Rehabilitation Program Director.

Essential Job Functions of this position include but not limited to:

Engages in face to face contact with clients at a minimum of three times per month for youth and six times per month for adults.

  • Interviews individuals and family members to compile information on social, educational, criminal, institutional, or drug history and to assess social and emotional capabilities, physical and mental impairments, and financial needs.
  • Formulates Individual Rehabilitation Plans based on client’s needs and services to be provided.
  • Designs mentoring services specific to the individuals needs such as peer interaction, effective communication, self-help skills, completion of age-appropriate activities of daily living, frustration tolerance, etc.
  • Educates individuals or family members regarding behavior modifications, rehabilitation, social adjustments, financial assistance, vocational training, child care or medical care.
  • Transport individuals to and from PRP services.
  • Advocates for client and family and assists in linkage to community resources.
  • Coordination with client’s therapist and medication prescriber to assist in meeting treatment needs as a team.
  • Completes contact notes, documents relevant contacts with or about the individual, completes monthly summary of client progress and documentation of any other necessary contacts.
  • Serves as a liaison between student, home, school, therapist, family service agencies, courts, protective services, doctors and clergy members.

Experience

  • High School Diploma
  • 2-5 years’ experience with mentoring of children ages 6-18 in a structured behavioral health, rehabilitation or mentoring program

Requirements

  • Must have a clean driving record.
  • Must have vehicle insured.
Apply Now

Referrals Coordinator

The Referrals position is responsible for scheduling tests, consult appointments, etc. This position also assists the Medical Receptionists with over flow when needed. This position reports to the clinical manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Assist patients with referrals to specialist, imaging facilities, and other services as indicated.
  • Prepare requisitions for patients to take to testing and obtains required pre-certification for any testing or appointments.
  • Perform various clerical duties in department.
  • Ensure all paperwork required for the referral process is prepared accurately and timely.
  • Participate in meetings and training as required.
  • Assist Medical Receptionist with overflow.

 Qualifications

Education

High School Diploma or Equivalent

Experience

  • 2 or more years experience in health care setting
  • Working knowledge of process improvement methodology
Apply Now

RN/LPN for Adult Medicine/Primary Care – Salisbury, MD

The nurse will provide relevant nursing and support services in a adult medicine primary care office.  They will participate in care team to develop and implement plan of care following Patient Centered Medical Home model. Will provide care for patients with acute, chronic, and/or terminal illnesses.  Within the scope of Maryland Nurse Practice Act, the Registered Nurse or Licensed Practical Nurse may be assigned specific responsibilities for certain direct patient services. Active participation with interdisciplinary teams, committees, program evaluations, research, and education. This position will report directly to the Clinical Manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Provide direct care to patients as assigned and qualified to perform.
  • Assess, review, and develop nursing plans to ensure maximum patient outcomes.
  • Provide counsel, support, advice, and support to patients and their families.
  • Complete all patient charting and ensure all patient records are current and complete.
  • Participate in PCMH care team meetings to develop patient care plans and determine education and resource needs of patients.
  • Provide patient and/or family education regarding medications, self-management, interventions, goals, and other topics as determined by care team.
  • Attend meetings, patient conferences, planning sessions, related to quality assurance, patient care, and other related topics within the clinic.
  • Attend seminars and maintain all licensure requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with standards and to identify opportunities to improve patient outcomes.

Qualifications

Education

  • Graduation from an accredited nursing program
  • Current, relevant state licensure as a Registered Nurse or Licensed Practical Nurse.

 Experience

  • Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.
  • Demonstrated success in managing difficult patient/customer situations.
  • Significant knowledge of medical practices and procedures within a primary care environment.
  • Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
  • Demonstrated success and familiarity with tools, technology, and systems typical found within most progressive health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
  • Familiarity with Patient Centered Medical Home model’s purpose and goals.
  • Acknowledge patients’ rights by maintaining HIPAA guidelines at all times.
  • Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.
Apply Now

Sonographer – Part-time – Salisbury

This is a part-time position working on Monday and Friday.

The Sonographer works as medical imaging professional who provides clinically relevant information to assist the physician with the diagnosis and treatment of OB patients. The Sonographer works as part of a diverse team of OB sonographers skilled in the care of high risk obstetric patients. This position reports to the Clinical Manager.

Essential Job Functions of this position include but not limited to:

  • Performs high-risk ultrasound studies in accordance with AIUM (American Institute of Ultrasound in Medicine) guidelines.
  • Performs nuchal translucency studies in accordance with FMF (Fetal Medicine Foundation) guidelines.
  • Maintains ARDMS (The American Registry for Diagnostic Medical Sonography) and FMF (Fetal Medicine Foundation) certifications as required.
  • Assists physician in invasive procedures (i.e. CVS, amniocentesis).
  • Works as a team member in keeping rooms stocked, clean and report problems with equipment as needed.
  • Properly disinfect ultrasound probes as needed.
  • Properly dispose of biohazardous material as needed.
  • Performs charting in Viewpoint in a timely manner
  • Efficiently uses Athena and Viewpoint for scheduling and reporting of exams.

 

Qualifications

Education

  • Completion of an Accredited Ultrasound Program
  • Registered in OB/GYN by the ARDMS (New graduate must be registered within 6 months of hire.
  • Certification through the FMF in nuchal translucency and nasal bone within 1 year of employment.

Experience

  • Experience in high-risk OB ultrasound preferred
Apply Now

Staff Development Specialist

The Staff Development Specialist assesses and analyzes extensive training with the Medical Receptionists to ensure proper work processes and accuracy in conjunction with the Billing Department and managers. This position reports to the Staff Development Manager.

This is a Monday through Friday position. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Works with the Staff Development Manager to evaluate and create the structure of the training program.
  • Evaluates Medical Receptionist’s skills
  • Consults with the Training and Staff Development Coordinator and clinical managers on problems that can be solved through training.
  • Reports on progress of employees under guidance during training periods.
  • Educates new and established medical receptionists regarding the following, but not limited to: sliding fee scale, consents, insurances, payments, posting, data entry, etc.
  • Provides additional coverage as a medical receptionist when a site is short staffed, when possible.
  • Instructs staff in service orientation and supports the vision of CHC culture: “Every Patient, Every Day”.
  • Performs various clerical duties in department.

Qualifications

Education

  • High School diploma or equivalent.
  • Must be able to speak read, write and understand English.

Experience

  • 5+ years experience as a Medical Receptionist.
  • Demonstrated “skilled” business office experience.
  • Demonstrated success in communication, customer service or working with the general public, preferably in a medical care facility.
  • Demonstrated success in managing difficult customer situations.
  • Demonstrated success in general computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.
  • Knowledge of medical terminology preferred.
Apply Now

Staff Nurse for OB/GYN, Salisbury

The nurse will provide relevant nursing and support services in our OB/GYN office.  They will participate in care team to develop and implement plan of care following Patient Centered Medical Home model. Will provide care for patients with acute, chronic, and/or terminal illnesses.  Within the scope of Maryland Nurse Practice Act, the Registered Nurse or Licensed Practical Nurse may be assigned specific responsibilities for certain direct patient services. Active participation with interdisciplinary teams, committees, program evaluations, research, and education. This position will report directly to the Clinical Manager. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

  • Provide direct care to patients as assigned and qualified to perform.
  • Assess, review, and develop nursing plans to ensure maximum patient outcomes.
  • Provide counsel, support, advice, and support to patients and their families.
  • Complete all patient charting and ensure all patient records are current and complete.
  • Participate in PCMH care team meetings to develop patient care plans and determine education and resource needs of patients.
  • Provide patient and/or family education regarding medications, self-management, interventions, goals, and other topics as determined by care team.
  • Attend meetings, patient conferences, planning sessions, related to quality assurance, patient care, and other related topics within the clinic.
  • Attend seminars and maintain all licensure requirements for continuing education and best practices.
  • Participate in quality strategies to evaluate compliance with standards and to identify opportunities to improve patient outcomes.

Qualifications

Education

  • Graduation from an accredited nursing program
  • Current, relevant state licensure as a Registered Nurse or Licensed Practical Nurse.

 

Experience

  • Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.
  • Demonstrated success in managing difficult patient/customer situations.
  • Significant knowledge of medical practices and procedures within a primary care environment.
  • Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
  • Demonstrated success and familiarity with tools, technology, and systems typical found within most progressive health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
  • Familiarity with Patient Centered Medical Home model’s purpose and goals.
  • Acknowledge patients’ rights by maintaining HIPAA guidelines at all times.
  • Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.
Apply Now
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