Job Openings - Support Staff

The nurse will provide relevant nursing and support services in a OB/GYN office.  They will participate in care team to develop and implement plan of care following Patient Centered Medical Home model. Will provide care for patients with acute, chronic, and/or terminal illnesses.  Within the scope of Maryland Nurse Practice Act, the Registered Nurse or Licensed Practical Nurse may be assigned specific responsibilities for certain direct patient services. Active participation with interdisciplinary teams, committees, program evaluations, research, and education. This position will report directly to the Clinical Manager. This position is a weekday  position working 40 hours per week. Full benefit package included.

Hours are Monday through Friday: 8:30am to 5:00pm

Essential Job Functions of this position include but not limited to:

• Provide direct care to patients as assigned and qualified to perform.
• Assess, review, and develop nursing plans to ensure maximum patient outcomes.
• Provide counsel, support, advice, and support to patients and their families.
• Complete all patient charting and ensure all patient records are current and complete.
• Participate in PCMH care team meetings to develop patient care plans and determine education and resource needs of patients.
• Provide patient and/or family education regarding medications, self-management, interventions, goals, and other topics as determined by care team.
• Attend meetings, patient conferences, planning sessions, related to quality assurance, patient care, and other related topics within the clinic.
• Attend seminars and maintain all licensure requirements for continuing education and best practices.
• Participate in quality strategies to evaluate compliance with standards and to identify opportunities to improve patient outcomes.

Qualifications

Education

• Graduation from an accredited nursing program
• Current, relevant state licensure as a Registered Nurse or Licensed Practical Nurse.

Experience

• Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.
• Demonstrated success in managing difficult patient/customer situations.
• Significant knowledge of medical practices and procedures within a primary care environment.
• Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
• Demonstrated success and familiarity with tools, technology, and systems typical found within most progressive health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
• Familiarity with Patient Centered Medical Home model’s purpose and goals.
• Acknowledge patients’ rights by maintaining HIPAA guidelines at all times.
• Familiarity with the Patient Centered Medical Home model and the implementation of PCMH in ambulatory care.

The Dental Assistant is a member of the dental health services team and performs duties and related support according to established policies and protocols of CHC dental department. This position is a Monday through Friday position working 40 hours per week. Full benefit package included.

Essential Job Functions of this position include but not limited to:

• Prepares dental materials correctly, as needed, and in an amount sufficient to meet the needs of the procedure without excessive waste of materials
• Prepares operatories, disinfect rooms, monitors equipment and supplies, and maintains film developing and processing equipment; including replenishing fluid levels, cleanliness, etc.
• Assures that all instruments, charts, and radiographs are available prior to patient’s arrival.
• Ensures chart information is accurate and complete and follows with the appropriate personnel.
• Tracks lab cases according to established procedures.
• Performs assigned housekeeping tasks and housekeeping documentation.

Qualifications

Education

• High school diploma or equivalent
• Radiology certified preferred

Experience

• High level of communication and customer service skills
• 1 – 2 years’ work experience preferred

Position Summary

Performs professional nursing consultation and educational services for patients with diabetes.  Develops curriculum on diabetic health acting as a health care consultant by providing information on the management of diabetes.  Establish plan of care with patients, family, and team members and follow up with patients at predetermined intervals to evaluate patient progress. This position is supervised by the DON.

Primary Accountabilities 

Achieve Results

• Coordinate patient care by acting as the diabetic educator and contact point in order to build effective relationships between patient, family, and care team.
• Provide education related to diabetes and the disease process; medication, diet and nutritional monitoring; blood glucose monitoring and the techniques of self-monitoring and injection.
• Educate patients with gestational diabetes and follow through to post-partum care.
• Conduct comprehensive assessments of patients’ medical, behavioral, pharmaceutical and social needs to care for diabetes.
• Determine what gaps there are in patient care and identify barriers patients may have in obtaining care needed.
• Determine the patient’s learning style while using different modalities to reinforce teaching.
• Assess patients’ knowledge base of diabetes and determine their educational needs and abilities.
• Educate patients regarding self- management tools and resources that may be beneficial in achieving positive health outcomes.
• Meet with patients on regular bases to review blood glucose level, diabetic meal plans, and reinforce any educational needs.

• Improve patient outcomes and deliver quality care within the practice areas as assigned. Ensure all clinical care is delivered in a manner that meets or exceeds goals and expectations for clinical outcomes, quality assurance standards, and patient satisfaction.
• Ability to demonstrate proper administration of insulin

Operational Excellence

• Demonstrate knowledge and understanding of care management nurse role. Demonstrate competency and knowledge of current standards of practice.  Maintains credentials and performs current nursing practice expectations within established guidelines.

Relationships

• Develop and maintain favorable relationships, partnerships with co-workers including clinical managers, nursing staff, physicians, pharmacy staff, business office staff, and other members of the healthcare team.
• Develop and maintain favorable external relationships with vendors, contractors, referral agencies and related resources.
• Contribute to the care team by supporting patient educational needs.

Stewardship and Professionalism

• Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.
• Uphold and ensure compliance and attention to all corporate policies and procedures as well as the overall mission and values of the organization.

Primary Tasks & Duties

• Work with care team to determine patients identified as needing diabetic education or needing care management services as determined by the healthcare provider.
• Identify patients/families who would benefit from care management support.
• Conduct pre-visit assessment of patient needs and determine how these needs will be approached with the care team.
• Collaborate with patients, families and care team members to develop individualized care plans, including treatment goals.
• Give patient written plan of care that includes measurable goals and assess the patients understanding of plan.
• Assess patient obstacles for achieving the plan’s goals.
• Determine patient understanding of all medications including over-the-counter medications, herbal therapies and supplements.
• Determine patients’ educational needs and provide education with the help of other team members (i.e. clinical pharmacist) as needed.
• Provide patient with self –management tools and determine self-management abilities.
• Refer patients to outside agency as necessary to meet established goals.
• Develop and implement educational programs for staff, patients and families.

Essential Function/Key Competencies

• Demonstrate knowledge of diabetes and ability to provide patient education and guidance on diabetes management.
• Apply knowledge of comprehensive, community-based, family-centered, developmentally appropriate, culturally sensitive care coordination services.
• Show commitment to quality review process to ensure continual improvement of patient safety, clinical practice, and quality patient care.
• Demonstrate a high level of skill at building relationships with all care team members as well as patients and families.
• Demonstrate interpersonal savvy and influence skills in managing conflict resolution.
• Strong attention to detail and accuracy in all charting requirements.
• Demonstrate high degree of knowledge and competency in the practice of medicine and in the nursing care plan process.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.
• Ability to implement and evaluate operational and administrative processes.

COMPLIANCE

This position requires compliance with Chesapeake Healthcare Requirements of Conduct/Work Rules, Compliance Program, and policies and procedures. Failure to comply, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements of our written standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with our compliance program policy and procedures.

POSITION REQUIREMENTS

Education

• Graduation from an accredited nursing program
• Bachelor’s degree preferred
• Current, relevant state licensure as a Registered Nurse

Experience

• Understanding of nursing process of assessing, diagnosing, identifying outcomes, developing plan of care, implementation, and evaluation.
• Demonstrated success in providing clinical care and nursing support within an organization of comparable pace and complexity.

• Knowledge and understanding of Patient Centered Medical Home requirements and goals preferred.
• Demonstrated success in managing difficult patient/customer situations.
• Evidence of essential leadership, advocacy, education and counseling, and resource research.
• Acknowledge patients’ rights by maintaining HIPAA guidelines at all times.
• Significant knowledge of medical practices and procedures within a primary care environment.
• Demonstrated success and experience with direct patient services and the proper knowledge and use of medical devices and equipment.
• Demonstrated success and familiarity with tools, technology, and systems typically found within most progressive health care environments (i.e. personal computer skills, spreadsheets, word processing, electronic medical records systems, etc.).

Physical/Environment

• Occasional lifting of 40-50 lbs and pushing of 5-20 lbs.
• Sitting, standing, and walking approximately 20% of time unless needed to fill in as staff nurse and then 80%.
• A medium to high level of dexterity required
• Bending and reaching 20% of time.
• Normal accessibility throughout the region required.
• Normal overtime/extended work hours.