Login to access the Patient Portal for Adult Medicine, Pediatrics, and OB/GYN
Login to access the Patient Portal for Behavioral Health
Need help logging in? Call the Patient Portal Support Team at 410-651-1000.
Secure, online access to your health information
Please use messages in the Patient Portal for non-urgent communications only.
IF THIS IS AN EMERGENCY, PLEASE CALL 911.
Patient Portal is a secure, convenient, and easy-to-use website that gives you 24/7 access to your health information. View lab results, medications, and immunization records. Get reminders. Exchange messages with your doctor. Stay informed and take charge of your health!
Frequently Asked Questions
- What is Patient Portal?
- Patient Portal offers you personalized and secure online access to portions of your medical records. It enables you to securely manage and receive information about your health. With the Patient Portal you can:
- Request medical appointments for most providers.
- View portions of your electronic health record, including current health issues, medications, and allergies.
- View most test results as your provider releases them.
- Request prescription refills.
- Communicate electronically and securely with your medical care team.
Patient Education Material is available. - Respond to medical history questionnaires in advance of your appointment.
- How do I sign up?
- There are a few ways you can sign up for a Patient Portal account:
- If you are a patient at one of our CHC offices, you can sign up during your registration process.
- Patients who are seen at one of our CHC offices are sent an e-mail for the setup of the Patient Portal. This e-mail will enable you to activate and access your Patient Portal account. If you need help with this, you can contact the Patient Portal Support Team at (410) 651-1000.
- You can sign up online using the link here.
- Is there a fee to use Patient Portal?
- Patient Portal is a free service from Chesapeake Health Care (CHC) offered to our patients.
- Who do I contact if I need technical support?
- The Patient Portal Support Team is available at (410) 651-1000.
- What if my provider is not a member of Patient Portal?
- All CHC providers are enrolled in the Patient Portal. If you are not a patient of Chesapeake Health Care, your request for access will be revoked. CHC does not release records from non-CHC providers to the Patient Portal.
- When can I see my test results in Patient Portal?
- You can now see all your lab, test, and imaging results electronically as soon as they become available – often before your healthcare provider has had the chance to review them. While some people are happy to see test results immediately, others may be uncomfortable or anxious about seeing results before a provider can interpret and explain them. You may want to wait to learn of your results until your provider contacts you.
- If some of my health and demographic information on Patient Portal is not correct, what should I do?
- Patient Portal clinical information comes directly from the electronic medical record. Please contact your provider practice, or on your next visit, ask the practice to correct any inaccurate information. Your health information is reviewed and updated in your electronic medical record each visit. Remember that your diagnosis on arrival may not be the same upon discharge.
Patient Portal demographic information can be updated by the patient. My Profile screen gives the patient opportunities to edit. That information does not update the patient’s record automatically. The practice will verify the information before updating the patient record.
- If I send a message to my doctor or nurse, when can I expect a reply?
- Patient Portal is NOT to be used for urgent messages. If you need to contact your provider immediately, please call them directly.
You can expect your provider/staff to contact you within 2 business days of your Patient Portal message.
- Can I view a family member's health record in Patient Portal?
- *Proxy Access (Requests for Access by Someone Other Than the Patient)
Proxy Access is available through the Patient Portal by utilizing the My Profile / Family Access. This access is requested by the patient through their Patient Portal account. The Patient/Proxy can also request access during an office visit, or by calling (410) 651-1000. Validation will be needed before setting up this access.
CHC has the right to revoke proxy access as needed.
- Can my spouse and I share one Patient Portal account?
- *Proxy Access (Requests for Access by Someone Other Than the Patient)
Proxy Access is available through the Patient Portal. This access can be requested by the patient through their Patient Portal account. The Patient/Proxy can also request access during an office visit, or by calling Patient Portal Support Team at (410) 651-1000. Validation will be needed before setting up this access.
CHC has the right to revoke proxy access as needed.
- I forgot my password. What should I do?
- You may click the “Forgot your password” link on the sign-in page to reset your password online. If you are unable to reset your password, contact the Patient Portal Support Team (410) 651-1000.
- Where can I update my personal information (e.g., home address, e-mail or change my password)?
- Log into Patient Portal and from the My Profile section select the appropriate option.
- How do I request an appointment?
- Log into Patient Portal and locate the Appointments button on the left when you log in and then click Schedule Now. Choose which Days of the Week, Times, and a detailed message of your request. The practice will contact you within 48 business hours to approve and/or schedule an appointment for you.
- How is Patient Portal secure?
- This service uses a high level of security and adheres to the latest security and HIPAA standards to protect the privacy and confidentiality of healthcare information transmitted through its provider-patient messaging service. All users – patients, providers, and the provider’s authorized staff must sign in to the service with a unique User ID and password.
Patients can view Portal Activity to ensure only those with correct proxy access are viewing their chart.
- I was logged out of Patient Portal, what happened?
- We aim to protect your privacy and security of your information. While logged into Patient Portal, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of Patient Portal. We recommend that you log out of your Patient Portal session if you need to leave your computer for even a short period of time.
- What is my user ID?
- The user ID for the Patient Portal is the patient/parent’s e-mail address. Thus, an email address can be used only once in the Patient Portal. Your email address should have been collected during the registration process.
- I keep trying to get to log in, and get a message, “Login information is incorrect. Please try again.” Why?
- There are many factors needing to be taken into consideration to maintain patient security. If your email address has changed, CHC may not have the most current address. If your phone number or your cell phone number has changed, the system cannot authenticate it. If you continue with login issues, please contact the Patient Portal Support Team for assistance at (410) 651-1000.